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[NOTE FOR NON-UK CUSTOMERS SENDING HARD DRIVES TO US FOR DATA RECOVERY:]

If you are sending your data from outside the UK, you MUST state clearly on the address label the following statement: "GOODS FOR REPAIR AND RETURN TO SENDER. Commercial value $1" Otherwise we have to pay customs and VAT charges before we can take delivery of your media.

Media Packaging Instructions: As a general rule, handle a hard disk as you would handle an egg. Handle failed hard disk drives with the same care as new drives.

Use the original shipping materials, if you still have them. If do not have them, they are relatively easy to replicate:

  1. Wrap media (i.e. hard disk) in an anti-static bag, tinfoil or simply kitchen aluminium foil to prevent electrostatic discharge (ESD).
  2. Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
  3. Pack securely with foam, bubble wrap, or creased newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box. DO NOT SEND YOU HARD DRIVE IN JIFFY BAGS.
  4. If sending a PC, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation and cushioning is required.
  5. Make sure it is clearly labelled as FRAGILE and don't forget to include the completed and signed media shipping form.

If you have any questions or you want to discuss a specific case, please do call us on 0207 516 1077 and speak with a customer service person. If you have a fax machine, fax a copy of the completed and signed form to 0207 117 4263 so that we can pre-book your data recovery request.

CONTACT INFORMATION:

Company Name:

Contact Name:

Email Address:

Telephone Number: Extension:

Mobile:

Address: Street:

 Town: County: Post Code:

MEDIA FOR DATA RECOVERY: Please tick box as appropriate)

Desktop Hard Drive

 Laptop Hard Drive

Server Hard Drive  Is the server HDD RAIDED? (Tick if yes; leave blank for no.)

Manufacturer: Tick as appropriate): Maxtor Seagate Fujitsu IBM

Hitachi Samsung LG Other specify):

Model Number if known):

Serial Number If known):

Operating System tick as appropriate): DOS Windows 95 Windows 98

Windows ME Windows XP Windows 2000/2003 Apple Mac Linux

Not Known

Quantity: (How many are you sending us?)

Does the hard drive make any ticking noises? Yes No

Is the hard drive recognised in the BIOS? Yes No Don't know

Most important folders and/or files you want recovered: --------------

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DATA RECOVERY TERMS AND CONDITIONS: (Please read and sign below)

 1.Authorization

  • The client authorizes Data Recovery Doctor or its agents to conduct an evaluation of the media sent to determine the nature of the damage and provide an estimate of the data recovery cost and turnaround. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval.
  • The client authorizes Data Recovery Doctor, its employees, independent contractors, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
  • The client hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on said property. By asking Data Recovery Doctor to enter into this agreement with you, as client, you declare that the foregoing representations are true and correct. You agree to indemnify Data Recovery Doctor for any claims against Data Recovery Doctor related to this data recovery.

 2.Failure to claim property

  • Any property left with Data Recovery Doctor unclaimed for 30 days, will be disposed or recycled. At which time, Data Recovery Doctor shall have no liability to the client or any third party.

3.Limited Liability

  • Data Recovery Doctor shall not be liable as a result of this agreement or the performance of any data recovery services or evaluation of the possibility of providing data recovery services, for any claims regarding the physical functioning of equipment OR media or the condition or existence of data on storage media supplied before, during or after service.
  • THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
  • IN NO EVENT WILL DATA RECOVERY DOCTOR OR ANY CONTRACTOR, EMPLOYEE, OR AGENT OF DATA RECOVERY DOCTOR BE LIABLE FOR ANY LOSS OF DATA OR LOSS OF REVENUE OR PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, IN CONNECTION WITH THIS AGREEMENT OR ANY SERVICE PROVIDED BY DATA RECOVERY DOCTOR OR ITS AGENTS, CONTRACTORS, OR EMPLOYEES -- EVEN IF DATA RECOVERY DOCTOR HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS TO PERSONS OR PROPERTY.
  • Data Recovery Doctor's liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
    o-Client and Data Recovery Doctor agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Data Recovery Doctor's option, either (a) additional attempts by Data Recovery Doctor to recover satisfactory data or (b) a refund of the amount paid by the client. The parties acknowledge that the price of Data Recovery Doctor's data recovery services would be much greater if Data Recovery Doctor undertook more extensive liability or promised additional remedies.
    o-Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of Data Recovery Doctor, and assumes any and all known risks of injury and property damage that may result.
    o-All data recovered will be kept for a period of 10 days after successful delivery to customer No charge will be made in the destruction of data. Data will be destroyed and thereafter no further records will be kept.

4.Confidentiality

  • Data Recovery Doctor agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment except to employees , independent contractors, lawyers, or agents of Data Recovery Doctor subject to confidentiality agreements or as required by law.

5. Payment

  • Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless by special previous arrangement.
  • Successful data recovery is defined as recovery of data that was not accessible or visible under the client’s computer operating system.
  • The client agrees to pay for data recovery even if Data Recovery Doctor has partially recovered the data.
  • No-data no-fee applies only when no data recovery is possible.
  • The client is financially responsible for all shipping costs, custom duties and taxes to and from Data Recovery Doctor.
  • We ONLY accept VISA, MasterCard, Maestro, Solo and cash. American Express is accepted subject to a 5% surcharge

6. Warranty

  • Data Recovery Doctor makes no warranty, express or implied, and Data Recovery Doctor disclaims any warranty of any kind, for the services being provided or discussed hereunder.

Approved by: Date:

Signature:-------------------------------- 

 

 

SHIPPING ADDRESS:

-----PLEASE CUT AND STICK ON YOUR PACKAGE----------------------------------

 

Data Recovery Doctor

100 Kingsway

Number 611

London N12 0EQ

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