London PC Repairs & Data
Recovery, (C) Copyright 2010. All rights reserved for
FOR NON-UK CUSTOMERS SENDING HARD DRIVES TO US FOR DATA RECOVERY:]
If you are
sending your data from outside the UK, you MUST state clearly on the
address label the following statement: "GOODS FOR REPAIR AND RETURN TO
SENDER. Commercial value $1" Otherwise we have to pay customs and VAT
charges before we can take delivery of your media.
As a general rule, handle a hard disk as you would handle an egg. Handle
failed hard disk drives with the same care as new drives.
Use the original
shipping materials, if you still have them. If do not have them, they
are relatively easy to replicate:
Wrap media (i.e. hard
disk) in an anti-static bag, tinfoil or
simply kitchen aluminium foil to prevent electrostatic discharge (ESD).
Use a box that is at
least twice the size of the media so that
the media can be suspended in the middle of the box. We recommend a
minimum of two inches of insulation all around for a 2 lb drive.
with foam, bubble wrap, or creased newspaper so the media will
not move from the middle of the box. Avoid using peanuts as
contents will settle to the bottom of the box.
DO NOT SEND YOU HARD DRIVE IN JIFFY BAGS.
If sending a PC, laptop
or notebook, use great care to ensure
proper cushioning and protection. We recommend at least 6 inches
for insulation. The heavier the unit, the more insulation and
cushioning is required.
Make sure it is clearly labelled
as FRAGILE and don't forget to include the completed
and signed media shipping form.
have any questions or you want to discuss a specific case, please do
call us on 0207
516 1077 and
speak with a customer service person. If you have a fax
machine, fax a copy of the completed and signed form to 0207 117 4263 so
that we can pre-book your data recovery request.
FOR DATA RECOVERY: Please tick box as appropriate)
Hard Drive Is
the server HDD RAIDED? (Tick if yes; leave blank for no.)
Manufacturer: Tick as appropriate):
Number if known):
Number If known):
Operating System tick as appropriate):
ME Windows XP
Quantity: (How many are you sending us?)
hard drive make any ticking noises?
Is the hard drive recognised in
Most important folders and/or files you want recovered:
RECOVERY TERMS AND CONDITIONS: (Please read and sign below)
The client authorizes Data Recovery Doctor or its agents to conduct
an evaluation of the media sent to determine the nature of the
damage and provide an estimate of the data recovery cost and
turnaround. The evaluation is free and no work beyond this
evaluation will be charged without explicit client approval.
The client authorizes Data Recovery Doctor, its employees,
independent contractors, and agents, to receive and transport this
media/equipment/data to, from and between their facilities.
The client hereby represents, warrants, and affirms that he, she, or
it is the owner or the authorized representative of the owner of the
property and all of the information and data stored on said
property. By asking Data Recovery Doctor to enter into this
agreement with you, as client, you declare that the foregoing
representations are true and correct. You agree to indemnify Data
Recovery Doctor for any claims against Data Recovery Doctor related
to this data recovery.
to claim property
Any property left with Data Recovery Doctor unclaimed for 30 days,
will be disposed or recycled. At which time, Data Recovery Doctor
shall have no liability to the client or any third party.
Data Recovery Doctor shall not be liable as a result of this
agreement or the performance of any data recovery services or
evaluation of the possibility of providing data recovery services,
for any claims regarding the physical functioning of equipment OR
media or the condition or existence of data on storage media
supplied before, during or after service.
THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
NO EVENT WILL DATA RECOVERY DOCTOR OR ANY CONTRACTOR, EMPLOYEE, OR
AGENT OF DATA RECOVERY DOCTOR BE LIABLE FOR ANY LOSS OF DATA OR LOSS
OF REVENUE OR PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, HOWEVER CAUSED, IN CONNECTION WITH THIS AGREEMENT OR ANY
SERVICE PROVIDED BY DATA RECOVERY DOCTOR OR ITS AGENTS, CONTRACTORS,
OR EMPLOYEES -- EVEN IF DATA RECOVERY DOCTOR HAS BEEN ADVISED OF THE
POSSIBILITY OF DAMAGE OR LOSS TO PERSONS OR PROPERTY.
Data Recovery Doctor's liability of any kind with respect to the
services, including any negligence on its part, shall be limited to
the contract price for the services.
o-Client and Data Recovery Doctor agree that the sole and exclusive
remedy for unsatisfactory work or data shall be, at Data Recovery
Doctor's option, either (a) additional attempts by Data Recovery
Doctor to recover satisfactory data or (b) a refund of the amount
paid by the client. The parties acknowledge that the price of Data
Recovery Doctor's data recovery services would be much greater if
Data Recovery Doctor undertook more extensive liability or promised
o-Client is aware of the inherent risks of injury and property
damage involved in data recovery, including without limitation,
risks due to destruction or damage to the media or data and
inability to recover data, or inaccurate or incomplete data
recovery, including those that may result from the negligence of
Data Recovery Doctor, and assumes any and all known risks of injury
and property damage that may result.
o-All data recovered will be kept for a period of 10 days after
successful delivery to customer No charge will be made in the
destruction of data. Data will be destroyed and thereafter no
further records will be kept.
Data Recovery Doctor agrees not to disclose any and all information
or data files supplied with, stored on, or recovered from client
equipment except to employees , independent contractors, lawyers, or
agents of Data Recovery Doctor subject to confidentiality agreements
or as required by law.
Payment is due in full upon completion of successful recovery, prior
to release of data (whether shipped, picked up or downloaded),
unless by special previous arrangement.
Successful data recovery is defined as recovery of data that was not
accessible or visible under the client’s computer operating system.
The client agrees to pay for data recovery even if Data Recovery
Doctor has partially recovered the data.
No-data no-fee applies only when no data recovery is possible.
The client is financially responsible for all shipping costs, custom
duties and taxes to and from Data Recovery Doctor.
ONLY accept VISA, MasterCard, Maestro, Solo and cash. American
Express is accepted subject to a 5% surcharge
Data Recovery Doctor makes no warranty, express or implied, and Data
Recovery Doctor disclaims any warranty of any kind, for the services
being provided or discussed hereunder.
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